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74 result(s), displaying 13 to 24

Better bills guideline - Version 2

Better bills helps build consumer trust and participation in the energy market by helping them make more confident decisions.
Guidelines
Current
Effective date
Date initiated
Consumer matters
Retail
ACT
NSW
QLD
SA
TAS

Towards energy equity - a strategy for an inclusive energy market

Our strategy seeks to tackle the enduring issues that prevent consumers experiencing vulnerability from getting what they need from Australia’s energy system.
Reviews
Current
Effective date
Date initiated
Consumer matters
Corporate
Distribution
Retail
Transmission
ACT
NSW
NT
QLD
SA
TAS

Better bills guideline - Version 1

On 18 March 2021, the Australian Energy Market Commission (AEMC) made a final rule requiring us to publish a Better bills guideline (the Guideline) by 1 April 2
Guidelines
Historical
Effective date
Date initiated
Retail
ACT
NSW
QLD
SA
TAS

Retail exempt selling guideline - July 2022

The AER governs who can on-sell energy without becoming an authorised retailer, and the conditions exempt sellers have to comply with, via its Retail Exempt Selling Guideline.
Guidelines
Current
Effective date
Date initiated
Retail
ACT
NSW
QLD
SA
TAS

Default market offer prices 2022–23

The DMO is a maximum price that retailers can charge electricity customers on default contracts known as standing offer contracts.
Reviews
Historical
Effective date
Date initiated
Retail
NSW
QLD
SA

Review of consumer protections for future energy services

The AER has completed a review to assess whether the current energy consumer protection framework remains fit for purpose in a transitioning energy market.
Reviews
Current
Effective date
Date initiated
Retail
ACT
NSW
NT
QLD
SA

Default market offer prices 2021–22

The DMO is a maximum price that retailers can charge electricity customers on default contracts known as standing offer contracts.
Reviews
Historical
Effective date
Date initiated
Retail
NSW
QLD
SA

Energy Made Easy redevelopment project

Energy Made Easy is the Australian government’s primary tool to provide reliable and trusted information on a range of comparable energy offers to customers.
Reviews
Current
Effective date
Date initiated
Consumer matters
Retail
ACT
NSW
QLD
SA
TAS

Values of Customer Reliability 2019

Values of customer reliability
Reviews
Historical
Effective date
Date initiated
Consumer matters
Distribution
Retail
Transmission
ACT
NSW
NT
QLD
SA
TAS
VIC

Retail pricing information guidelines review 2019

Guidelines
Open
Effective date
Date initiated
Retail
QLD
NSW
ACT
SA
TAS

Retailer reliability obligation - Interim forecasting best practice guideline

Guidelines
Historical
Effective date
Date initiated
Retail
Wholesale
QLD
NSW
ACT
VIC
SA

Retailer Reliability Obligation - Interim market liquidity obligation Guidelines

Retailer Reliability Obligation - interim market liquidity obligation Guidelines
Guidelines
Current
Effective date
Date initiated
Retail
Wholesale
ACT
NSW
QLD
SA
VIC