Better Resets Handbook

Revenue determinations involve an extensive regulatory process in which we confirm how much a network distribution or transmission business can recover from its consumers over a five-year period.

In our Strategic Plan for 2020–25, one of our stated objectives was to deliver efficient network regulation, while incentivising networks to become platforms for energy services.

Better Resets Handbook - Towards consumer-centric network proposals 

To support this objective, we have developed the Better Resets Handbook - Towards consumer-centric network proposals (the Handbook) for consultation. The Handbook proposes changes in the way the process is undertaken, placing greater emphasis on high quality consumer engagement and offering more clarity on what we consider would be in a proposal that is capable of acceptance.

With the overarching aim of creating a more efficient process that is better for consumers in the long-term, the Handbook outlines our expectations in the key areas of tariffs, forecast expenditure, and depreciation. It also outlines what genuine consumer engagement looks like in a reset process and how it can lead to well-justified revenue proposals.

We welcome submissions on the draft Better Resets Handbook by 20 October 2021.

Retiring the Consumer Engagement Guideline for Networks

It is our intention to retire the Consumer Engagement Guideline for Network Service Providers, which was published as part of the Better Regulation Reform Program in 2013, once the Handbook is finalised. We consider that the Handbook effectively supersedes the information in the Consumer engagement Guideline and goes further in two important aspects:

  • it aims to set out expectations for engagement which exceed the expectations in the consumer engagement guideline; and
  • creates incentives for high-quality engagement.  

We welcome submissions on retiring the Guideline by 3 November 2021.