Dispute resolution in exempt networks

All small energy customers should have recourse to internal and external dispute resolution processes regardless of who their energy service providers may be.

Exempt network operators who supply electricity to small energy customers must have internal dispute resolution processes that are in line with the current published Australian Standards. Exempt network operators who supply electricity to residential customers must also join the energy ombudsman in their state or territory if membership is available. Please contact your state or territory ombudsman to discuss your complaint (see Useful contacts for customers).