The Australian Energy Regulator (AER) has published the updated Life Support Registration Guide (the Guide).
New obligations relating to life support came into effect on 1 August 2021. This follows a rule change published by the AEMC in February 2021 designed to strengthen the protections for customers who rely on life support equipment. These new rules are designed to allocate clear responsibilities between retailers and distributors to ensure the life support registers are accurate and up-to-date.
The purpose of the Guide is to assist retailers and distributors understand their responsibilities to customers relying on life support equipment under these new rules. The Guide covers the following topics:
- the customer registration process
- the deregistration of life support customers
- the obligation to share information
- the obligation to keep and maintain a register and record of life support requirements.