Resolution Institute will facilitate resolution of disputes between energy market participants, and between energy market participants and the Australian Energy Market Operator.
Dispute resolution frameworks for market participants are a requirement in the National Electricity Rules and National Gas Rules.
The frameworks aim to facilitate simple, quick and inexpensive resolution of disputes to preserve the relationships between the parties and reduce the need for formal legal representation or the use of legal procedures.
The AER thanks Ms Shirli Kirschner (Resolve Advisors) for her long service as WEMDRA and recognises her significant contribution to dispute resolution in the energy market.