View all open consultations

We encourage you to participate in consultations to give us important insights, views and feedback that will inform our decision-making process.

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ElectraNet cost pass through application – October 2024 Storm

ElectraNet submitted a cost pass through application to recover costs incurred due to the 17 October 2024 storm event in South Australia.
Cost pass throughs
Current
Effective date
Commencement date
Accepting submissions
Transmission
SA

Transgrid - Network support pass through 2025-26

Transgrid submitted a cost pass through application to recover network support costs incurred in 2025-26.
Cost pass throughs
Current
Effective date
Commencement date
Accepting submissions
Transmission
NSW

Tuggeranong Town Centre Pty Ltd - South.Point Tuggeranong individual retail exemption

On 23 October 2026, the AER accepted an application from Tuggeranong Town Centre Pty Ltd for an individual exemption.
Retail exemptions
Open
Accepting submissions
Retail
ACT
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Our engagement framework

Learn how we approach stakeholder engagement to have a positive contribution at every stage of our decision-making process.


 

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Customer Consultative Group

Learn more about this key source of consumer insights that help us to ensure consumers’ voices are heard and considered in our work and decisions. 

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Consumer Challenge Panel

Learn about how this panel provides independent advice to help ensure network regulatory decisions are made in the long-term interests of consumers.

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Want to make a complaint about your energy retailer?

The Australian Energy Regulator does not resolve disputes between energy customers and their retailer or distributor. 

Our role is to make sure retailers and distributors follow the energy laws. We receive reports on complaints and disputes from energy businesses and the Ombudsman schemes and uses this information to monitor compliance.

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor. 

Making a retailer complaint