View all open consultations

We encourage you to participate in consultations to give us important insights, views and feedback that will inform our decision-making process.

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Essential Energy cost pass through application – 2025 North Coast Weather Event

Essential Energy submitted a cost pass through application to recover costs incurred due to the 2025 North Coast Weather Event in NSW.
Cost pass throughs
Current
Effective date
Commencement date
Accepting submissions
Distribution
NSW

Essential Energy trial waiver application

On 27 August 2026, Essential Energy applied for regulatory sandbox trial waivers to test islandable microgrids across its network.
Energy Innovation Toolkit
Current
Commencement date
Accepting submissions
Distribution

Eastern Electric Pty Ltd - Application for electricity retailer authorisation

On 2 October 2026, the Australian Energy Regulator published an application from Eastern Electric Pty Ltd for an electricity retailer authorisation.
Authorisation
Open
Commencement date
Accepting submissions
ACT
NSW
QLD
SA
TAS
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How we consult with stakeholders

Our engagement framework

Learn how we approach stakeholder engagement to have a positive contribution at every stage of our decision-making process.


 

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Customer Consultative Group

Learn more about this key source of consumer insights that help us to ensure consumers’ voices are heard and considered in our work and decisions. 

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Consumer Challenge Panel

Learn about how this panel provides independent advice to help ensure network regulatory decisions are made in the long-term interests of consumers.

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Want to make a complaint about your energy retailer?

The Australian Energy Regulator does not resolve disputes between energy customers and their retailer or distributor. 

Our role is to make sure retailers and distributors follow the energy laws. We receive reports on complaints and disputes from energy businesses and the Ombudsman schemes and uses this information to monitor compliance.

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor. 

Making a retailer complaint