View all open consultations

We encourage you to participate in consultations to give us important insights, views and feedback that will inform our decision-making process.

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Basslink system security contract review application - May 2026

Basslink's application seeks an AER determination on whether the expenditure for proposed system security network support services is prudent and efficient.
System security contract reviews
Open
Commencement date
Accepting submissions
Transmission
TAS

Exemption guidelines review 2026

On 18 May 2026, the AER published a consultation paper seeking views on a proposal to amend the Network Exemptions and Retail Exempt Selling Guidelines.
Reviews
Open
Date initiated
Accepting submissions
Distribution
Embedded Networks
Retail
ACT
NSW
QLD
SA
TAS
VIC

ZEN Energy Retail authorisation transfer application

On 22 May 2026, the AER published an electricity retailer authorisation transfer application from ZEN Energy Retail to ZEN Energy Retail Holdings Pty Ltd
Authorisation
Open
Accepting submissions
ACT
NSW
QLD
SA
TAS
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Learn how we approach stakeholder engagement to have a positive contribution at every stage of our decision-making process.


 

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Customer Consultative Group

Learn more about this key source of consumer insights that help us to ensure consumers’ voices are heard and considered in our work and decisions. 

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Want to make a complaint about your energy retailer?

The Australian Energy Regulator does not resolve disputes between energy customers and their retailer or distributor. 

Our role is to make sure retailers and distributors follow the energy laws. We receive reports on complaints and disputes from energy businesses and the Ombudsman schemes and uses this information to monitor compliance.

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor. 

Making a retailer complaint