View all open consultations

We encourage you to participate in consultations to give us important insights, views and feedback that will inform our decision-making process.

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Squadron Energy Retail Pty Ltd - Application for electricity retailer authorisation

On 20 August 2026, the AER published an application from Squadron Energy Retail for electricity retailer authorisation under the Retail Law.
Authorisation
Open
Commencement date
Accepting submissions
ACT
NSW
QLD
SA
TAS

2026 Capital expenditure model review

AER review of standardised capital expenditure (capex) model for standard control services (SCS)
Reviews
Current
Date initiated
Accepting submissions
Distribution
Transmission
ACT
NSW
NT
QLD
SA
TAS
VIC
WA

Ausgrid – Cost pass through application – EBM

Ausgrid submitted an application seeking to recover costs relating to the NSW Emergency Backstop Mechanism Order.
Cost pass throughs
Current
Effective date
Commencement date
Accepting submissions
Distribution
NSW
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Customer Consultative Group

Learn more about this key source of consumer insights that help us to ensure consumers’ voices are heard and considered in our work and decisions. 

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Consumer Challenge Panel

Learn about how this panel provides independent advice to help ensure network regulatory decisions are made in the long-term interests of consumers.

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Want to make a complaint about your energy retailer?

The Australian Energy Regulator does not resolve disputes between energy customers and their retailer or distributor. 

Our role is to make sure retailers and distributors follow the energy laws. We receive reports on complaints and disputes from energy businesses and the Ombudsman schemes and uses this information to monitor compliance.

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor. 

Making a retailer complaint