Skip to main content
Search
Menu
Main navigation
Consumers
Consumers
Understanding energy
Who is your distributor?
Understanding your energy bill
Compare your energy plan
Your energy rights
Energy services
Embedded networks customers
Have your say
Consumer engagement panels
Consultations
Make a complaint
Resources for consumers
Consumer fact sheets
Useful contacts
Translated information
Customer connection disputes
Smart meter rollout
Retailer responsibilities and smart meters
Consumer rights and smart meters
Industry
Industry
Registers
Authorisations
Network exemptions
Retail exemptions
Guidelines, schemes, models and reviews
Projects
Decisions
Determinations and Access Arrangements
Market statistics
Wholesale
Compliance and enforcement
Performance reporting
Guidelines and reviews
Industry charts
Notice of closure exemptions
Compliance issues register
Pipeline capacity trading
Networks
Compliance and enforcement
Performance reporting
Ring-fencing
Determinations and Access Arrangements
Guidelines and reviews
Pricing proposals and tariff variations
Exemptions
Cost allocation methods
Non-scheme pipelines
Service providers and assets
System planning
Retail
Compliance and enforcement
Performance reporting
Guidelines and reviews
Authorisations
Exemptions
Retail pricing and the Default Market Offer
Customer hardship policies
Retailer exit
Retailer Reliability Obligation
About
About
AER
Our role
The AER Board
Stakeholder engagement
Agreements and MOUs
Dispute resolution
Strategic initiatives
Energy Made Easy
Energy Innovation Toolkit
Towards energy equity
Better bills guideline
Better resets handbook
Network tariff reform
Renewable Energy Zones
Careers
Graduate opportunities
Working at the AER
Our culture
Diversity and inclusion
Current vacancies
Contact us
Media enquiries
Have your say
Make a complaint
Engage
Publications
Publications
Performance reports
State of the energy market
Wholesale markets quarterly
Retail market data
High price events
Compliance reports
Court decisions
Infringement notices
Retail compliance
Wholesale compliance
Corporate reports
Strategic plan
Corporate plans
Annual reports
News
Search
Appendix 6 - Complaint Handling Policy
Breadcrumb
Home
Appendix 6 - Complaint Handling Policy
Files
Appendix 6 - Complaint Handling Policy
PDF (5.6 MB)
Used on
Authors
Energy On Pty Ltd
Content type
Author
Do you have any feedback on our website?
You must have JavaScript enabled to use this form.
The AER website is continually evolving, and we appreciate your help in making it better. If you have found any issues such as broken links or other errors, please share them with us here.
Name
(required)
Email
(required)
Feedback
(required)
Back to top