Overview

Issues paper

On 13 June 2017, the AER published an issues paper Access to dispute resolution services for exempt customers seeking stakeholders' views on our initial thinking on expanding exempt customer access to energy ombudsman schemes. We are seeking stakeholder comment on four core questions:

  1. What should be our approach to considering exempt customer access to ombudsman schemes?
  2. What is the scale of the problem?
  3. What is the nature of energy disputes experienced by exempt customers?
  4. Can existing external dispute resolution mechanisms, other than ombudsman schemes, effectively deal with energy disputes?

AER issues paper - access to dispute resolution services for exempt customers - June 2017 View details

AER issues paper - access to dispute resolution services for exempt customers - June 2017.pdf
PDF (187.91KB)
AER issues paper - access to dispute resolution services for exempt customers - June 2017.DOCX
DOCX (272.88KB)
Authors
AER
Content type
Document

Submissions

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Interested parties were invited to make written submissions on the issues paper by 14 July 2017.

ACT Energy Consumers Policy Consortium submission - Access to dispute resolution services for exempt customers - 17 July 2017

Authors
ACT Energy Consumers Policy Consortium
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AGL submission - Access to dispute resolution services for exempt customers - 17 July 2017

Authors
AGL
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Alinta Energy submission - Access to dispute resolution services for exempt customers - 14 July 2017

Authors
Alinta Energy
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Ausgrid submission - Access to dispute resolution services for exempt customers - 21 July 2017

Authors
Ausgrid
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Caravan Parks Association of Queensland submission - Access to dispute resolution services for exempt customers - 13 July 2017

Authors
Caravan Parks Association of Queensland (CPAQ)
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Caravan, Camping & Touring Industry & Manufactured Housing Industry Association of NSW submission - Access to dispute resolution services for exempt customers - 13 July 2017

Authors
Caravan and Camping Industry Association NSW (CCIA)
Manufactured Housing Industry Association of NSW (MHIA)
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COTA Australia submission - Access to dispute resolution services for exempt customers - 14 July 2017

Authors
COTA (Council on the Ageing)
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Energy and Water Ombudsman NSW submission - Access to dispute resolution services for exempt customers - 14 July 2017

Authors
Energy and Water Ombudsman of NSW (EWON)
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Energy and Water Ombudsman Queensland submission - Access to dispute resolution services for exempt customers - 13 July 2017

Authors
Energy and Water Ombudsman of Queensland (EWOQ)
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Energy and Water Ombudsman SA submission - Access to dispute resolution services for exempt customers - 14 July 2017

Authors
Energy and Water Ombudsman of South Australia (EWOSA)
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Energy and Water Ombudsman Victoria submission - Access to dispute resolution services for exempt customers - 13 July 2017

Authors
Energy and Water Ombudsman of Victoria (EWOV)
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Energy Consumers Australia submission - Access to dispute resolution services for exempt customers - 19 July 2017

Authors
Energy Consumers Australia (ECA)
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EnergyAustralia submission - Access to dispute resolution services for exempt customers - 14 July 2017

Authors
EnergyAustralia
Content type
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ERM Business Energy submission - Access to dispute resolution services for exempt customers - 17 July 2017

Authors
ERM Business Energy
Content type
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Manufactured Home Owners Association Queensland submission - Access to dispute resolution services for exempt customers - 13 July 2017

Authors
Manufactured Home Owners Association Queensland
Content type
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Meter2Cash Solutions submission - Access to dispute resolution services for exempt customers - 17 July 2017

Authors
Meter2Cash Solutions
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Public Interest Advocacy Centre submission - Access to dispute resolution services for exempt customers - 14 July 2017

Authors
Public Interest Advocacy Centre (PIAC)
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QCOSS submission - Access to dispute resolution services for exempt customers - 24 July 2017

Authors
Queensland Council of Social Service Inc (QCOSS)
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Red Energy and Lumo Energy submission - Access to dispute resolution services for exempt customers - 14 July 2017

Authors
Red Energy
Lumo Energy
Content type
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Residential Tenancies Authority submission - Access to dispute resolution services for exempt customers - 14 July 2017

Authors
Residential Tenancies Authority (QLD)
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SACOSS submission - Access to dispute resolution for exempt customers - 14 July 2017

Authors
South Australian Council of Social Service (SACOSS)
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Shopping Centre Council of Australia submission - Access to dispute resolution services for exempt customers - 14 July 2017

Authors
Shopping Centre Council of Australia (SCCA)
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Tenants' Union of NSW submission - Access to dispute resolution services for exempt customers - 13 July 2017

Authors
Tenants' Union of NSW
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[Name withheld] submission - Access to dispute resoultion services for exempt customers - 14 July 2017

Authors
Name withheld
Content type
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