The Australian Energy Regulator (AER) has written to retailers to:
inform them about two recent enforcement outcomes, involving Red Energy Pty Limited (Red Energy) and M2 Energy Pty Ltd (trading as Dodo Power & Gas) (Dodo), concerning contraventions of various hardship obligations under the National Energy Retail Law (Retail Law) and the National Energy Retail Rules (Retail Rules), and
outline the AER’s expectations of retailers concerning the identification and treatment of hardship customers.