On 4 July 2025, the Federal Court ordered that CAM Engineering and Construction Pty Ltd (CAM Engineering) pay a penalty of $250,000 for breaching the National Energy Retail Law.
In proceedings brought by the AER, the Federal Court found that between 11 March 2021 and 21 July 2022, CAM Engineering failed to become a member of the Energy and Water Ombudsman NSW (EWON) scheme, resulting in a breach of section 112(2) of the National Energy Retail Law.
In addition to the penalty, the Federal Court also ordered CAM Engineering to:
submit to EWON’s jurisdiction in respect of any complaints made by its exempt customers concerning matters which occurred between 11 March 2021 and 21 July 2022, and in respect of such complaints, not take any objection on the basis of the time limitation in EWON’s Charter
write to each affected customer to inform them of its failure to be a member of EWON and their rights to make complaints to EWON, including any complaints that arose between 11 March 2021 and 21 July 2022.