Compliance with the life support obligations under the National Energy Retail Rules (Retail Rules) and the National Energy Retail Law is vital for protecting consumers experiencing vulnerability.
The Australian Energy Regulator (AER) has written to retailers and distributors to:
- inform them about a recent enforcement outcome, involving Powershop Australia Pty Ltd (Powershop) concerning contraventions of various life support obligations under the Retail Rules, and
- outline the AER’s expectations of retailers and distributors concerning compliance with life support obligations.