Overview

Initiation
Issues paper and consultation
Draft
Final

Issues paper

On 10 July 2023 the AER published its issues paper on the Guidelines. 

AER - Issues paper - Retail performance reporting procedures and guidelines (2023 update) - 10 July 2023
PDF (425.78KB) View details

Authors
AER
Document

Submissions

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We invited parties to make written submissions on the issues paper. Submissions closed on 7 August 2023. 20 written submissions were received and published.

AEC - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (234.89KB) View details

Authors
AEC
Document

AGL - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (75.23KB) View details

Authors
AGL
Document

Alinta Energy - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (177.95KB) View details

Authors
Alinta Energy
Document

ANU - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (510.37KB) View details

Authors
ANU
Document

Aurora Energy - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (232.99KB) View details

Authors
Aurora Energy
Document

ECA - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (301.22KB) View details

Authors
ECA
Document

Energy Locals - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (169.76KB) View details

Authors
Energy Locals
Document

Energy Queensland - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (237.49KB) View details

Authors
Energy Queensland
Document

EnergyAustralia - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (141.49KB) View details

Authors
Energy Australia
Document

EWON_EWOQ_EWOSA - Joint Submission - Retail Guidelines review issues paper - Aug 2023
PDF (288.25KB) View details

Authors
Energy & Water Ombudsman of Queensland (EWOQ); Energy & Water Ombudsman NSW (EWON); Energy & Water Ombudsman SA (EWOSA)
Document

ICAN - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (582.15KB) View details

Authors
Indigenous Consumer Assistance Network - ICAN
Document

Momentum Energy - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (164.39KB) View details

Authors
Momentum Energy
Document

Origin Energy - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (148.62KB) View details

Authors
Origin Energy
Document

Pacific Blue - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (110.26KB) View details

Authors
Pacific Blue
Document

PIAC - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (414.05KB) View details

Authors
Public Interest Advocacy Centre (PIAC)
Document

Red and Lumo Energy - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (128.07KB) View details

Authors
Red Lumo
Document

SACOSS - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (374.58KB) View details

Authors
SACOSS
Document

Shell Energy - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (722.05KB) View details

Authors
Shell Energy
Document

Simply Energy - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (105.3KB) View details

Authors
Simply Energy
Document

Zen Energy - Submission - Retail Guidelines review issues paper - Aug 2023
PDF (1.01MB) View details

Authors
ZEN Energy Retail Pty Ltd
Document

Stakeholder forum

Stakeholders are invited to join a virtual public information session hosted by the AER on 20 July 2023 from 11 am to 12:30 pm AEST.

Please register your interest to join by emailing your name, organisation and email address to MarketPerformanceataer [dot] gov [dot] au (MarketPerformance[at]aer[dot]gov[dot]au) by close of business 18 July 2023.