Retail guidelines review - Consultation paper - November 2025

This review is an opportunity to refresh and consolidate our guidelines to better reflect the energy market of today and tomorrow. 

On 12 November 2025, we released a consultation paper seeking stakeholder views on opportunities to simplify and improve the guidelines. We invite feedback on 5 overarching issues that our guidelines can influence:

• Improving retailer communications by using design principles, making communications more accessible and improving benefit change notices
• Managing increasing complexity by communicating secondary settlement points, differentiating certain types of offers and making plan names easier to understand
• Making it easier to access a better offer by clarifying better offer messages, providing them in more places and defining the deemed better offer
• Improving price transparency by making fees and charges easier to understand and improving transparency for embedded network customers of authorised retailers
• Improving payment assistance information by making hardship policies more consumer friendly and helping customers access concessions and rebates.