Summary of stakeholder workshop feedback

On 11 December 2025, we held an online workshop with 26 invited stakeholders, including retailers and consumer groups. The workshop focused on opportunities to make energy plan information more effective in different contexts, including: 

• comparison information that aims to prompt customers to consider comparing their plan
• plan summaries that aim to help customers understand and compare key plan features
• plan information documents that aim to help customers understand important details to choose the best plan for them.