Recent amendments to the Retail Law require us to update the Retailer of Last Resort (RoLR) guidelines.
This update reflects how the RoLR scheme operates in practice and updates the guidelines and plan to ensure they remain clear, practical and fit for purpose.
We are taking a principles-based approach to this update, focused on simplifying processes, clarifying obligations and improving ease-of-use for stakeholders. We also propose consolidating the guidance from the guidelines, plan and statement of approach into a shorter document.
Draft decision
We published the draft decision on 18 March 2026. We invite stakeholders to provide feedback on the draft by close of business Friday, 17 April 2026.
View the draft and more information