The National Energy Retail Law sets out what happens when an electricity or gas retailer can no longer operate, including the requirements for transferring customers to a new retailer so their supply continues without interruption. This is known as the Retailer of Last Resort (RoLR) scheme.
The RoLR guidelines and plan explain how the scheme operates in practice.
Part A - Guidelines
- RoLR types and how to register
- when the AER may appoint more than one RoLR
- how customers are allocated to RoLRs
- requirements for designated contracts
- how the cost recovery scheme works
Part B - Plan
- what participants must do before, during and after a RoLR event, including obligations for information sharing and customer communication
- when participants must take part in RoLR test exercises