Sector
Electricity
Gas
Segment
Consumer matters
Retail
Categories
Compliance check
Event date
Release date

The Australian Energy Regulator (AER) has written to retailers to outline our expectations regarding Buy Now, Pay Later (BNPL) services. 

The letter: 

  • warns retailers that actively encouraging customers experiencing payment difficulties to use BNPL services to pay their energy bills may contravene section 50 of the National Energy Retail Law; and
  • asks that retailers who identify they may have engaged in any contravening conduct to self-report it to the AER immediately.