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Electricity
Gas
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Consumer matters
Retail
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The AER has considered an application from Simply Energy (now known as ENGIE) to include additional messages, not required by the Better Bills Guideline, among Tier 1 information (or on the front page) on their customer bills

The AER has approved the request to include a name change message among Tier 1 on ENGIE's small customer bills until 15 October 2024.

The AER has refused to approve the request to include an account summary box among Tier 1 information on ENGIE's small customer bills on an ongoing basis.