Sector
Electricity
Segment
Transmission
Categories
Service standards
Release date

The AER seeks to provide performance incentives for transmission network service providers (TNSPs) to maintain and improve upon levels of service through greater efficiency in processes and service delivery.

Through the service standards guidelines and service standards measures outlined in individual TNSP's revenue cap decisions, TNSPs are encouraged to meet unique service performance targets. TNSPs are required to report this performance on an annual basis. This performance is then measured and the final result can lead to a financial reward or penalty which is then applied to the TNSP's annual revenue allowance.

Key Documents

AER letter to ElectraNet - 2010 Service standards compliance review - 20 April 2011

Authors
AER
Content type
Document

Documents

ElectraNet cover letter - 2010 Service standards compliance review - 4 February 2011

Authors
ElectraNet
Content type
Document

ElectraNet - 2010 Service standards compliance review - template

Authors
ElectraNet
Content type
Document