On 26 November 2015, the AEMC received a rule change request from the COAG Energy Council to improve the customer transfer process, by improving the accuracy of the data that is used in transfers and by clarifying responsibilities to resolve mistakes in the transfer process.
On 19 December 2016 we provided a submission in response to the AEMC's draft rule determination. Our submission supports broadening of the rule from transfers in error to address all transfers without explicit informed consent as this ensures consistency with other provisions in the National Energy Retail Law and National Energy Retail Rules. Placing clear obligations on retailers to resolve transfers without explicit informed consent improves transparency and provides a clear path for resolution. We also welcome placing the onus on a new retailer to prove that there is explicit informed consent for any transfer as this underscores the importance of this key protection under the Retail Law.
More information on the rule change can be found on the AEMC's website.