New obligations relating to life support came into effect on 1 August 2021. This follows a rule change published by the AEMC in February 2021 designed to strengthen the protections for customers who rely on life support equipment. These new rules are designed to allocate clear responsibilities between retailers and distributors to ensure the life support registers are accurate and up-to-date.
The aim of the Life support registration guide (the Guide) is to assist retailers and distributors understand their responsibilities to customers relying on life support equipment under the new rules. The Guide covers the following topics:
- the customer registration process
- the deregistration of life support customers
- the obligation to share information
- the obligation to keep and maintain a register and record of life support requirements.
Please note the Guide sets out the general requirements under the Retail Rules and does not constitute legal advice. Where a business is unsure about specific aspects of the Retail Rules and how they apply to certain situations they should obtain their own legal advice.