Better Bills Guideline: AER decision on application for additional messages - Simply Energy

Administrative outcome
Release date: 
25 May 2023
Event date: 
25 May 2023


The AER has considered an application from Simply Energy to include additional messages, not required by the Better Bills Guideline (Guideline), among Tier 1 information (or on the front page) on their revised customer bills.

The AER partially approved Simply Energy's application, allowing the inclusion of two hyperlinked 'My Account' and 'Pay Now' buttons subject to the condition that the buttons are located below all of the prescribed Tier 1 information set out in the Guideline. 

The AER did not approve the inclusion of three additional website links among Tier 1 information.