Potential non-compliance with the National Energy Retail Law and National Energy Retail Rules is assessed by the AER in accordance with its Statement of Approach. The AER will consider a range of factors in deciding on an appropriate response to particular conduct, and will take steps with the regulated entity involved. Compliance checks are periodically released by the AER to highlight the relevant obligations and to emphasise the importance of effective compliance processes and systems.
Compliance checks
2020
AER Compliance update - Obligation to make offer to small customer - January 2020
2019
AER Compliance update - Customer hardship policies - November 2019
2018
AER Compliance Check - Authorised retailers - explicit informed consent in an embedded network - June 2018 ( PDF 46.91 KB )
AER Compliance Check - resolving customer transfers without consent - April 2018 ( PDF 68.54 KB )
2017
AER Compliance Check - bill content, frequency and payment method - June 2017 ( DOCX 86.45 KB | PDF 48.42 KB )
AER Compliance Check - calculating and basis for bills - June 2017 ( DOCX 87.36 KB | PDF 48.4 KB )
AER Compliance Check - billing complaints and incorrect charges - June 2017 ( DOCX 85.86 KB | PDF 52.51 KB )
2016
AER Compliance Check - National Energy Retail Law and Rules: contract price variations ( DOC 69 KB | PDF 60.46 KB )
AER Compliance Check - National Energy Retail Law - Retail Pricing Information Guidelines - April 2016 ( DOCX 107.51 KB | PDF 122.79 KB )
2015
AER Compliance Check - entering into retail contracts, explicit informed consent - November 2015 ( DOCX 114.65 KB | PDF 116.12 KB )
AER Compliance Check - Retailers arranging de-energisation - March 2015 ( DOCX 108.47 KB | PDF 83.74 KB )
AER Compliance Check - customer retail contracts, billing obligations - April 2015 ( DOCX 111.33 KB | PDF 130.09 KB )
AER Compliance Check - retailer initiated de-energisation - April 2015 ( DOCX 80.99 KB | PDF 119.06 KB )
2014
AER Compliance Check - Protected periods - June 2014 ( DOCX 27.79 KB | PDF 136.63 KB )