Administrative undertakings provided by Energex and TasNetworks and infringement notices issued for alleged breaches of life support obligations

Infringement notice
Release date: 
3 October 2017
Related provisions: 

Rule 125(2)(d) of the National Energy Retail Rules.


Electricity distribution businesses TasNetworks and Energex have paid penalties of $60 000 and $40 000 respectively, following the issue of a total of five infringement notices by the AER in relation to incidents where customers known to require life support equipment unexpectedly lost electricity supply during planned works.

The AER also accepted administrative undertakings offered separately by TasNetworks and Energex, with each of the electricity distribution businesses committing to improving its systems and processes for managing its life support obligations.