26 November 2020
Rules 124(1)(a), 124(1)(b), 124(1)(c), 124(3)(b)(ii) and 125(4)(c) of the National Energy Retail Rules
Alinta Energy Retail Sales Pty Ltd (Alinta Energy) paid penalties totalling $200,000 following the issuing of ten infringement notices by the Australian Energy Regulator (AER). The AER also accepted a court enforceable undertaking from Alinta Energy.
Alinta Energy admitted that it breached rules 124(1)(a), 124(1)(b), 124(1)(c), 124(3)(b)(ii) and 125(4)(c) of the National Energy Retail Rules by failing to:
- register customers’ premises as requiring life support equipment after receiving advice from the customer,
- provide information packs within five business days to customers who had registered their life support equipment requirements with either Alinta Energy or their relevant distributor,
- notify the energy distributor that customers residing at premises required life support equipment, and
- provide a de-registration notice to customers as required prior to de-registering the customer.