Alinta Energy breaches life support obligations

Category: 
Enforceable undertaking
Infringement notice
Release date: 
26 November 2020
Related provisions: 

Rules 124(1)(a), 124(1)(b), 124(1)(c), 124(3)(b)(ii) and 125(4)(c) of the National Energy Retail Rules

Overview

 Alinta Energy Retail Sales Pty Ltd (Alinta Energy) paid penalties totalling $200,000 following the issuing of ten infringement notices by the Australian Energy Regulator (AER). The AER also accepted a court enforceable undertaking from Alinta Energy.

Alinta Energy admitted that it breached rules 124(1)(a), 124(1)(b), 124(1)(c), 124(3)(b)(ii) and 125(4)(c) of the National Energy Retail Rules by failing to:

  • register customers’ premises as requiring life support equipment after receiving advice from the customer,
  • provide information packs within five business days to customers who had registered their life support equipment requirements with either Alinta Energy or their relevant distributor,
  • notify the energy distributor that customers residing at premises required life support equipment, and
  • provide a de-registration notice to customers as required prior to de-registering the customer.