Ausgrid: distributor obligations, life support equipment

Enforceable undertaking
Infringement notice
Release date: 
7 June 2017
Related provisions: 

Rule 125(2)(d) of the National Energy Retail Rules


 $100 000 in penalties


Ausgrid, an electricity distribution business in NSW, has paid penalties of $100 000 following the issue of five infringement notices by the AER in relation to incidents where customers known to require life support equipment unexpectedly lost electricity supply during planned works.

The AER also accepted a court enforceable undertaking offered by Ausgrid, with Ausgrid committing to improving its systems and processes for managing its life support obligations.