Infringement notices issued to AGL for disconnection of customers in hardship or on payment plans

Infringement notice
Release date: 
11 May 2015
Related provisions: 

Rule 107(2) of the National Energy Retail Rules.

Rule 116(1)(d) of the National Energy Retail Rules.


AGL South Australia Pty Limited and AGL Sales Pty Limited have paid penalties of $20 000 each, following the issuing of infringement notices by the AER in relation to incidents in which nine hardship customers or customers on payment plans were disconnected from their electricity supply.