Infringement notices issued to Simply Energy for failure to obtain explicit informed consent - 2017

Infringement notice
Release date: 
24 January 2017
Related provisions: 

Section 38(b) of the National Energy Retail Law


IPower Pty Limited and IPower 2 Pty Limited, trading as Simply Energy, have paid penalties totalling $60 000 following the issue of three infringement notices by the AER. The AER alleged that telemarketers acting for Simply Energy had failed on three separate occasions to obtain the explicit informed consent of customers before switching them onto Simply Energy contracts.