Origin Energy: de-energisation obligations

Enforceable undertaking
Infringement notice
Release date: 
16 August 2019
Related provisions: 

Rule 116 of the National Energy Retail Rules


$80 000 in penalties


Origin Energy Electricity Limited (Origin Energy) has paid penalties totalling $80 000 following the issue of four infringement notices by the AER. The AER alleged that Origin Energy disconnected a number of customers in circumstances not provided for in Rule 116 of the National Energy Retail Rules.

Origin Energy also provided the AER with an enforceable undertaking with Origin Energy committing to undertake an audit and improve its systems and processes for managing disconnections.