17 November 2017
Rule 107(2) of the National Energy Retail Rules (AER017-2017)
Section 43(2)(c) of the National Energy Retail Law (AER016-2017)
Origin Energy Electricity Limited has paid penalties of $40,000 following the issue of two infringement notices by the AER. The AER alleged that Origin Energy wrongfully de-energised the premises of a vulnerable customer after failing to offer hardship assistance.
|AER infringement notice - AER 16-2017 - Origin Energy ( PDF 547.96 KB )||AER|
|AER infringement notice - AER 17-2017 - Origin Energy ( PDF 225.49 KB )||AER|