Access to dispute resolution services for exempt customers consultation - June 2017

Initiation13 June 2017

Issues paper

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On 13 June 2017, the AER published an issues paper Access to dispute resolution services for exempt customers seeking stakeholders' views on our initial thinking on expanding exempt customer access to energy ombudsman schemes. We are seeking stakeholder comment on four core questions:

  1. What should be our approach to considering exempt customer access to ombudsman schemes?
  2. What is the scale of the problem?
  3. What is the nature of energy disputes experienced by exempt customers?
  4. Can existing external dispute resolution mechanisms, other than ombudsman schemes, effectively deal with energy disputes?
Documents (1) Author
AER issues paper - access to dispute resolution services for exempt customers - June 2017 ( PDF 187.91 KB | DOCX 272.88 KB ) AER

Submissions

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13 June 2017 to 14 July 2017

Interested parties were invited to make written submissions on the issues paper by 14 July 2017.

Documents (24) Author
ACT Energy Consumers Policy Consortium submission - Access to dispute resolution services for exempt customers - 17 July 2017 ( DOCX 648.82 KB ) ACT Energy Consumers Policy Consortium
AGL submission - Access to dispute resolution services for exempt customers - 17 July 2017 ( PDF 271.38 KB ) AGL
Alinta Energy submission - Access to dispute resolution services for exempt customers - 14 July 2017 ( PDF 1.87 MB ) Alinta Energy
Ausgrid submission - Access to dispute resolution services for exempt customers - 21 July 2017 ( PDF 98.94 KB ) Ausgrid
Caravan Parks Association of Queensland submission - Access to dispute resolution services for exempt customers - 13 July 2017 ( PDF 384.1 KB ) Caravan Parks Association of Queensland (CPAQ)
Caravan, Camping & Touring Industry & Manufactured Housing Industry Association of NSW submission - Access to dispute resolution services for exempt customers - 13 July 2017 ( PDF 261.09 KB ) Caravan and Camping Industry Association NSW (CCIA), Manufactured Housing Industry Association of NSW (MHIA)
COTA Australia submission - Access to dispute resolution services for exempt customers - 14 July 2017 ( DOCX 213.12 KB ) COTA (Council of the Ageing) Australia
Energy and Water Ombudsman NSW submission - Access to dispute resolution services for exempt customers - 14 July 2017 ( PDF 370.07 KB ) Energy and Water Ombudsman of NSW (EWON)
Energy and Water Ombudsman Queensland submission - Access to dispute resolution services for exempt customers - 13 July 2017 ( PDF 4.69 MB ) Energy and Water Ombudsman of Queensland (EWOQ)
Energy and Water Ombudsman SA submission - Access to dispute resolution services for exempt customers - 14 July 2017 ( PDF 1.75 MB ) Energy and Water Ombudsman of South Australia (EWOSA)
Energy and Water Ombudsman Victoria submission - Access to dispute resolution services for exempt customers - 13 July 2017 ( PDF 955.38 KB ) Energy and Water Ombudsman of Victoria (EWOV)
Energy Consumers Australia submission - Access to dispute resolution services for exempt customers - 19 July 2017 ( PDF 473.93 KB ) Energy Consumers Australia (ECA)
EnergyAustralia submission - Access to dispute resolution services for exempt customers - 14 July 2017 ( PDF 93.41 KB ) EnergyAustralia
ERM Business Energy submission - Access to dispute resolution services for exempt customers - 17 July 2017 ( PDF 394.34 KB ) ERM Business Energy
Manufactured Home Owners Association Queensland submission - Access to dispute resolution services for exempt customers - 13 July 2017 ( DOCX 53.51 KB ) Manufactured Home Owners Association Queensland
Meter2Cash Solutions submission - Access to dispute resolution services for exempt customers - 17 July 2017 ( PDF 130.06 KB ) Meter2Cash Solutions
Public Interest Advocacy Centre submission - Access to dispute resolution services for exempt customers - 14 July 2017 ( PDF 115.8 KB ) Public Interest Advocacy Centre (PIAC)
QCOSS submission - Access to dispute resolution services for exempt customers - 24 July 2017 ( PDF 597.11 KB ) Queensland Council of Social Service Inc (QCOSS)
Red Energy and Lumo Energy submission - Access to dispute resolution services for exempt customers - 14 July 2017 ( PDF 243.35 KB ) Red Energy, Lumo Energy
Residential Tenancies Authority submission - Access to dispute resolution services for exempt customers - 14 July 2017 ( DOC 75 KB ) Residential Tenancies Authority (QLD)
SACOSS submission - Access to dispute resolution for exempt customers - 14 July 2017 ( PDF 1.65 MB ) South Australian Council of Social Service (SACOSS)
Shopping Centre Council of Australia submission - Access to dispute resolution services for exempt customers - 14 July 2017 ( PDF 726.54 KB ) Shopping Centre Council of Australia (SCCA)
Tenants' Union of NSW submission - Access to dispute resolution services for exempt customers - 13 July 2017 ( PDF 693.6 KB ) Tenants' Union of NSW
[Name withheld] submission - Access to dispute resoultion services for exempt customers - 14 July 2017 ( DOCX 20.14 KB ) Name withheld
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