Under the National Energy Retail Rules, retailers are required to notify a small customer through a benefit change notice when a benefit provided to them through their market retail contract is expiring or changing.
To assist retailers to meet their obligations under the Retail Rules, we published version 1 of the Benefit change notice guidelines (the Guidelines) on 18 June 2018.
- explain what benefit changes do and do not require the provision of a notice
- specify the information that must be provided in the notice
- specify how the information should be presented
- specify how dollar figures in the notice are to be calculated
The Guidelines commence on 1 October 2018.