Benefit change notice guidelines

Date initiated: 
23 February 2018
Effective date: 
1 October 2018
AER General Inquiries


Under the National Energy Retail Rules, retailers are required to notify a small customer through a benefit change notice when a benefit provided to them through their market retail contract is expiring or changing.

To assist retailers to meet their obligations under the Retail Rules, we published version 1 of the Benefit change notice guidelines (the Guidelines) on 18 June 2018.

The Guidelines:

  • explain what benefit changes do and do not require the provision of a notice
  • specify the information that must be provided in the notice
  • specify how the information should be presented
  • specify how dollar figures in the notice are to be calculated

The Guidelines commence on 1 October 2018.