Overview

Draft guideline

On 19 April 2018, we published the Draft Benefit Change Notice Guidelines for consultation. The Draft Guidelines are accompanied by the Notice of Draft Instrument, which explains the development of the Draft Guidelines.

The Draft Guidelines outline the proposed requirements retailers need to comply with when notifying customers that a benefit under their market retail contract is ending or changing. We have considered behavioural insights research and stakeholder feedback from the February 2018 issues paper in developing the Draft Guidelines.

The Draft Guidelines cover the following sections:

  • when a benefit change notice is required
  • manner and form of the benefit change notice
  • content of the benefit change notice
  • generating the dollar amounts on the benefit change notice.

Draft AER Benefit Change Notice Guidelines - April 2018

Authors
AER
Content type
Document

Notice of Draft Instrument - Draft AER Benefit Change Notice Guidelines - April 2018

Authors
AER
Content type
Document

Supporting information

We used behavioural insights research and a literature review, conducted by the Behavioural Insights Team, to inform the development of the Draft Guidelines. As at publication of the Draft Guidelines, we have received the initial findings of this research.

Review of the Benefit Change Notice for the AER - Initial Findings - April 2018

Authors
Behavioural Insights Team (BIT)
Content type
Document

Behavioural Insights Team - Review of the Benefit Change Notice for the AER - Initial Findings - Technical Report - April 2018

Authors
Behavioural Insights Team (BIT)
Content type
Document

Submissions

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Interested parties were invited to make written submissions on the Draft Guidelines. Submissions closed on Monday 21 May 2018. Thirteen submissions were received.

AEC submission - Draft Benefit Change Notice Guidelines - 21 May 2018

Authors
Australian Energy Council (AEC)
Content type
Document

AGL submission - Draft Benefit Change Notice Guidelines - 21 May 2018

Authors
AGL
Content type
Document

CALC submission - Draft Benefit Change Notice Guidelines - 21 May 2018

Authors
Consumer Action Law Centre (CALC)
Content type
Document

COTA submission - Draft Benefit Change Notice Guidelines - 21 May 2018

Authors
COTA (Council on the Ageing)
Content type
Document

ECA submission - Draft Benefit Change Notice Guidelines - 17 May 2018

Authors
Energy Consumers Australia (ECA)
Content type
Document

EnergyAustralia submission - Draft Benefit Change Notice Guidelines - 21 May 2018

Authors
EnergyAustralia
Content type
Document

EWON submission - Draft Benefit Change Notice Guidelines - 17 May 2018

Authors
Energy and Water Ombudsman of NSW (EWON)
Content type
Document

Momentum Energy submission - Draft Benefit Change Notice Guidelines - 21 May 2018

Authors
Momentum Energy
Content type
Document

Origin submission - Draft Benefit Change Notice Guidelines - 16 May 2018

Authors
Origin Energy
Content type
Document

PIAC submission - Draft Benefit Change Notice Guidelines - 21 May 2018

Authors
Public Interest Advocacy Centre (PIAC)
Content type
Document

Powershop submission - Draft Benefit Change Notice Guidelines - 21 May 2018

Authors
Powershop Australia Pty Ltd
Content type
Document

Red and Lumo Energy submission - Draft Benefit Change Notice Guidelines - 21 May 2018

Authors
Red Energy
Lumo Energy
Content type
Document

Simply Energy submission - Draft Benefit Change Notice Guidelines - 21 May 2018

Authors
Simply Energy
Content type
Document