Guidelines & reviews

The AER has various roles under the National Energy Retail Law and National Energy Retail Rules including developing a range of guidelines. Current, open and historical guidelines and reviews are listed below.

Title(asc)	Sector	Segment	Type	Status	Effective date
Compliance procedures and guidelines	Electricity, Gas	Retail	Guideline	Current	1 Apr 2019
Better bills guideline - Version 2	Electricity, Gas	Retail, Consumer matters	Guideline	Current
Better bills guideline - Version 1	Electricity, Gas	Retail	Guideline	Current	4 Aug 2022
Benefit change notice guidelines	Electricity, Gas	Retail	Guideline	Current	1 Oct 2018
AER Stakeholder Engagement Framework 2013	Electricity, Gas	Transmission, Distribution, Retail, Wholesale	Review	Historical	31 Oct 2013
Access to dispute resolution services for exempt customers consultation - June 2017	Electricity, Gas	Distribution, Retail, Consumer matters	Review	Historical	6 Nov 2017