The AER is responsible for reporting on energy retailer performance under the National Energy Retail Law. We publish data on a range of performance indicators including; customer numbers, contract types, complaints, energy debt, payment plans, hardship programs, disconnections and reconnections. We publish this data on a quarterly and annual basis. In our Annual Report we also publish data relating to energy affordability.
Retailers are required to report a series of metrics related to their performance to the AER on a regular basis; these requirements are set out in our guidance note. This data is submitted using the performance reporting template via the AER retailer portal. For specific retail performance data email marketperformance@aer.gov.au.