Performance reporting

The AER is responsible for reporting on energy retailer performance under the National Energy Retail Law. We publish data on a range of performance indicators including; customer numbers, contract types, complaints, energy debt, payment plans, hardship programs, disconnections and reconnections. We publish this data on a quarterly and annual basis. In our Annual Report we also publish data relating to energy affordability.

Retailers are required to report a series of metrics related to their performance to the AER on a regular basis; these requirements are set out in our Guidance Note. More information can be found in the Performance Reporting Procedures and Guidelines (Retail Law) or for specific retail performance data email marketperformance@aer.gov.au.