Performance of the Retail Energy Market 2016-17

Market overview (Residential)

The report includes the following market overview infographic highlighting key information.

AER Retail Energy Market Overview residential infographic 2016-17- colour ( PDF 3.05 MB )

AER Retail Energy Market Overview residential infographic 2016-17- greyscale ( PDF 3.18 MB )

Infographics

The report includes the following quick reference infographics highlighting key information about the performance of the retail energy market:

Text version of infographic

New South Wales

  • 24 retailers marketing to residential customers
  • AGL, Origin Energy and EnergyAustralia supply
    • 87% of electricity customers
    • 95% of gas customers

ACT   

  • 3 retailers marketing to residential customers
  •  ActewAGL supplies
    • 91% of electricity customers
    • 91% of gas customers

South Australia

  • 18 retailers marketing to residential customers
  • AGL, Origin Energy and EnergyAustralia supply
    • 75% of electricity customers
    • 87% of gas customers

Queensland

  • 17 retailers marketing to residential customers
  • AGL, Origin Energy and EnergyAustralia supply
    • 86% of residential South East Queensland customers
      Outside of South East Queensland, most customers are with Ergon Energy and 100% of these are on standing offers.
  • Origin Energy and AGL supply 97% of gas customers across Queensland

Tasmania

  • 1 retailer marketing to residential customers (Aurora).

Gas is unavailable to the majority of Tasmania.

Market Retail Contracts

New South Wales

  • 79% of electricity customers on market retail contracts (up from 74%)
  • 83% of gas customers on market retail contracts (up from 80%)

ACT   

  • 21% of electricity customers on market retail contracts (down from 24%)
  • 22% of gas customers on market retail contracts (down from 27%)

South Australia

  • 88% of electricity customers on market retail contracts (up from 85%)
  • 87% of gas customers on market retail contracts (up from 85%)

Queensland

  • 53% of all electricity customers on market retail contracts (up from 49%)
  • 71% of all gas customers on market retail contracts (up from 68%)
  • 78% of South East Queensland electricity customers are on market retail contracts (up from 74%)

Tasmania

  • 10% of electricity customers are on market retail contracts (down from 12%)

These only refer to pay-as-you-go customers.

Energy Made Easy Offers

New South Wales

  • 1159 offers electricity
  • 149 offers gas
  • 294 offers dual fuel

ACT   

  • 65 offers electricity
  • 6 offers gas
  • 28 offers dual fuel

South Australia

  • 124 offers electricity
  • 57 offers gas
  • 22 offers dual fuel

Queensland

  • 216 offers electricity
  • 38 offers gas

Tasmania

  • 3 regulated electricity offers