Australian Capital Territory insight

The report includes the following territory quick reference infographic highlighting key information:

AER Retail Energy Market ACT residential infographic 2016-17 - colour ( PDF 1.26 MB )

AER Retail Energy Market ACT residential infographic 2016-17 - greyscale ( PDF 1.56 MB )

Text version of infographic

  • 167,967 residential electricity households
  • 117,501 residential gas households

Energy affordability

Percentage of disposable income spent by low income households on a median market offer:

  • Electricity 3.7% (or 3.1% with concession)
  • Gas 4.5% (or 3.9% with concession)

Cost of energy bills

Energy bills of a low income household (consuming 5,600kWh and 48,000MJ)

Annual bill on median market offer was

  • Electricity $1266 (up 5.2%) Concession $1065 (up 6.0%) 
  • Gas $1541 (down 1.2%) Concession $1313 (down 1.6%)  

Annual bill on the median standing offer was

  • Electricity $1387 (up 11.5%) Concession $1186 (up 13.4%)
  • Gas $1581 (down 6.3%) Concession $1380 (down 7.4%)

Hardship

Customers repaying debt under a retailer’s hardship program

  • Electricity
    • 0.39% of customers
    • $1538 is the average debt upon entry to a hardship program (up $245)
    • $1545 is the average debt (up $454)
  • Gas
    • 0.47% of customers
    • $1784 is the average debt upon entry to a hardship program (up $678)
    • $2157 is the average debt (up $340)

Debt levels (non-hardship)

Non-hardship customers repaying a debt

  • Electricity 3.7%. $776 is the average electricity debt per customer (down $57)
  • Gas 4.7%. $623 is the average gas debt per customer (up $181)

Disconnections

Total number of customers disconnected for non-payment

  • Electricity 427 up from 388
  • Gas 423 down from 1403