New South Wales insight

The report includes the following state quick reference infographic highlighting key information:

AER Retail Energy Market - NSW residential infographic 2016-17 - colour ( PDF 1.63 MB )

AER Retail Energy Market - NSW residential infographic 2016-17 - greyscale ( PDF 1.97 MB )

Text version of infographic

  • 3,083,276 residential electricity households
  • 1,296,547 residential gas households

Energy affordability

Percentage of disposable income spent by low income households on a median market offer:

  • Electricity 5.2% (or 4.2% with concession)
  • Gas 3.2% (or 2.8% with concession)

Cost of energy bills

Energy bills of a low income household (consuming 4,300kWh and 24,000MJ)

Annual bill on median market offer was

  • Electricity $1419 (up 10.6%) Concession $1144 (up 13.5%)  
  • Gas $860 (up 1.8%) Concession $761 (up 2%)  

Annual bill on the median standing offer was

  • Electricity $1555 (up 14.3%) Concession $1280 (up 18%)
  • Gas $939 (down 4.4%)   Concession $840 (down 4.9%)

Hardship

Customers repaying debt under a retailer’s hardship program

  • Electricity
    • 0.83% of customers
    • $1126 is the average debt upon entry to a hardship program (up $212)
    • $1006 is the average debt (down $215)
  • Gas
    • 0.51% of customers
    • $817 is the average debt upon entry to a hardship program (up $203)
    • $682 is the average debt (down $160)

Debt levels (non-hardship)

Non-hardship customers repaying a debt

  • Electricity 2.9%. $653 is the average electricity debt per customer (up $100)
  • Gas 3.3%. $536 is the average gas debt per customer (up $83)

Disconnections

Total number of customers disconnected for non-payment

  • Electricity 27,380 down from 30,065
  • Gas 5,536 down from 6,389