Queensland insight

The report includes the following state quick reference infographic highlighting key information:

AER Retail Energy Market - Queensland residential infographic 2016-17 - colour ( PDF 1.92 MB )

AER Retail Energy Market - Queensland residential infographic 2016-17 - greyscale ( PDF 1.98 MB )

Text version of infographic

  • 1,931,579 residential electricity households
  • 184,626 residential gas households

Energy affordability

Percentage of disposable income spent by low income households on a median market offer:

  • Electricity 5.6% (or 4.3% with concession)
  • Gas 2.9% (or 2.6% with concession)

Cost of energy bills

Energy bills of a low income household (consuming 4,100kWh and 10,000MJ)

Annual bill on median market offer was

  • Electricity $1441 (up 2.9%) Concession $1100 (up 2.7%) 
  • Gas $742 (up 1.2%) Concession $671 (up 1.1%)  

Annual bill on the median standing offer was

  • Electricity $1511 (up 2.8%) Concession $1170 (up 2.6%)
  • Gas $749 (down 0.9%)   Concession $678 (down 1.2%)

Hardship

Customers repaying debt under a retailer’s hardship program

  • Electricity
    • 1.02% of customers
    • $776 is the average debt upon entry to a hardship program (up $47)
    • $1012 is the average debt (up $11)
  • Gas
    • 0.58% of customers
    • $424 is the average debt upon entry to a hardship program (up $142)
    • $426 is the average debt (up $85)

Debt levels (non-hardship)

Non-hardship customers repaying a debt

  • Electricity 2.3%. $580 is the average electricity debt per customer (up $100)
  • Gas 4.3%. $373 is the average gas debt per customer (up $83)

Disconnections

Total number of customers disconnected for non-payment

  • Electricity 25,201 up from 21,672
  • Gas 1,029 down from 1,410