Retail energy market performance update for Quarter 1 2021–22

Quarterly report
Release date: 
22 December 2021


On 22 December 2021 the Australian Energy Regulator (AER) published its quarter one (Q1) 2021–22 retail energy market performance data, covering July to September 2021. This quarter, we have not provided an accompanying written report.

The data is modelled on the AER (Retail Law) Performance Reporting Procedures and Guidelines schedules, which have been split into 3 spreadsheets:

  • Schedule 2: customer numbers, switching, contracts, meter installations, tariffs
  • Schedule 3: complaints, debt (non-hardship), Centrepay, missed pay on time discounts, credit collections, payment plans, disconnections
  • Schedule 4: hardship customer numbers, hardship debt, hardship concessions, hardship payments, hardship program information, hardship assistance offered, hardship disconnections and hardship reconnections.