Expressions of interest for registration as default and additional Retailers of Last Resort (RoLRs) and recent appointments.
Registration as default RoLRs
The AER is not currently conducting any expressions of interest for registration as default RoLRs.
Registration as additional RoLRs
The AER has responsibility for registering additional RoLRs who are interested in taking on customers of a failed retailer in the case of a RoLR event. The AER will assess any expressions of interest (EoIs) from interested retailers in the ACT, New South Wales, South Australia, Tasmania (for electricity only) and Queensland.
Retailers can submit firm or non-firm offers to the AER through the additional RoLR EoI process. A firm offer is an offer by a retailer to act as an additional RoLR under the terms and conditions outlined in the retailer’s EoI. A firm offer remains binding on a retailer until that offer expires. Retailers registered as additional RoLRs with firm offers are required to confirm their offers with the AER every three months. A non-firm offer is an expression of interest by a retailer to act as an additional RoLR that does not commit them to acting in that role. Where a retailer makes a non-firm offer, then prior to any potential appointment as a designated RoLR, the AER will confirm with that retailer whether it is still prepared and capable of being appointed under the terms and conditions proposed in the EoI. The AER reviews the registration of additional RoLRs with non-firm offers every two years.
Further information about the additional RoLR EoI process and the AER’s approach to appointing RoLRs is outlined in the AER’s RoLR Guidelines and Statement of Approach.
For your information and to assist with the EoI process, copies of the additional RoLR EoI templates are available below.
Should you wish to be considered as an additional RoLR in electricity and/or gas, please submit an EoI in the required form. EoIs can be submitted at any time by emailing AERRoLR@aer.gov.au with ‘Additional RoLR EoI’ in the subject line.
Expressions of interest under review
Currently there are no expressions of interest under review.
Default RoLR Shoalhaven (Nowra) gas distribution system
From 29 March 2017, customers on the Shoalhaven (Nowra) gas distribution system will be able to switch their gas retailer. In preparation for retail contestability on this gas distribution system, on 3 March 2017 the AER appointed a default gas RoLR for these customers. The AER appointed ActewAGL Retail as the default RoLR for gas customers connected to this distribution system for the period 29 March 2017 to 28 March 2020.