Frequently asked questions

The guidance in this frequently asked questions (FAQs) document reflects the AER’s responses to recent queries from stakeholders in relation to the Retailer Reliability Obligation (RRO) obligations in the National Electricity Law (NEL) and National Electricity Rules (NER). 

The AER may update the FAQs document from time to time as it receives further queries. Participants should check this page on a regular basis to ensure they have reviewed the most up-to-date guidance.

Please note that the AER cannot provide a definitive interpretation of the relevant legislation because that is the role of the Courts. Where a liable entity is unsure about specific aspects of the NEL or NER and how they may apply to certain situations, we recommend they obtain their own legal advice.

AER - Frequently asked questions - Retailer Reliability Obligation - March 2023 ( PDF 176.59 KB )

The FAQs were last updated on 3 March 2023.