Stakeholder forum

Stakeholder forum

To allow for more consultation in the initial stages of this review we will be hosting 2 stakeholder workshops along with other forms of consultation such as teleconferences as required. The stakeholder workshop slides and the consultations will act as a discussion paper. The slides will be published on our website on 28 August 2019.

Stakeholder forum

The AER held a stakeholder workshop in Melbourne on 25 February 2019 to provide an opportunity for interested stakeholders to provide early comments on the draft Guideline. Workshop participants included consumer advocates, retailers, ombudsman services and other experts. The workshop was run by an independent facilitator.

The AER sought views on whether the draft Guideline will improve outcomes for customers experiencing hardship, and whether there are serious impediments to retailers implementing the Guideline. 32 organisations participated.