Contact us

AER Contact details

General enquiries

Please call 1300 585 165 (Australian callers) or + 612 6243 1305 (overseas callers), and staff will organise for an AER officer to contact you within 48 hours.

Email us at: AERInquiry@aer.gov.au

13 and 1300 numbers and costs

The cost of making telephone calls to numbers beginning with 13 and 1300 is often different from the cost of a local call.

The cost of a local call depends on:

• the telephone company that provides your fixed telephone service
• the local/long distance call plan that you have joined

The cost of a 13 or 1300 call from a fixed telephone service is determined by your telephone company and the contract/plan you have.

Calls made from a mobile may be charged at a timed rate. Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.

Indigenous Infoline 1300 303 143

For information in languages other than English call 131 450 and ask for 1300 585 165

National relay service

If you have hearing or speech difficulties, contact the national relay services by calling:

• 133 677 for TTY users, or
• 1300 555 727 for Speak and Listen and state that you want to contact the AER on 1300 585 165
• Internet relay users connect to the National Relay Service and ask for 1300 585 165

Office addresses

Melbourne office (AER head office)

Street address:
Level 17, Casselden
2 Lonsdale Street
Melbourne VIC 3000

Telephone: (03) 9290 1444

Postal address:
GPO Box 520
Melbourne VIC 3001

Adelaide office

Street address:
Level 2
19 Grenfell Street
Adelaide SA 5000

Telephone: (08) 8213 3444

Postal address:
GPO Box 922
Adelaide SA 5001

Brisbane office

Street address:
Level 24
400 George Street
Brisbane QLD 4000

Telephone: (07) 3835 4666
Fax: (07) 3835 4653

Postal address:
PO Box 12241
George Street Post Shop
Brisbane QLD 4003

Canberra office

Street address:
23 Marcus Clarke Street
Canberra ACT 2601

Telephone: (02) 6243 1111
Fax: (02) 6243 1199

Postal address:
GPO Box 3131
Canberra ACT 2601

Sydney office

Street address:
Level 20
175 Pitt Street
Sydney NSW 2000

Telephone: (02) 9230 9133
Fax: (02) 9223 1092

Postal address:
GPO Box 3648
Sydney NSW 2001

Executive contacts

Paula Conboy
Chair
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001

Michelle Groves
CEO
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001

Phone
Telephone: (03) 9290 1422

Branch contacts

Regulation of electricity and gas networks

The AER has three Branches that share responsibility for regulating electricity and gas networks. Inquiries can be directed as follows:

Network Investment and Pricing Branch contact

Regulation of electricity transmission businesses and Victorian electricity distribution businesses. As part of this work, The Branch reviews capital expenditure proposed by network businesses. The Branch also deals with other aspects of the economic regulation of networks including: network access, exemptions, network pricing, assessment of cost pass-throughs and contingent projects and compliance with incentive schemes and guidelines.

Postal address:
Chris Pattas
General Manager
Networks (Investment and Pricing)
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001

Phone
Telephone: (03) 9290 1470

Network Opex and Reset Coordination Branch contact

Regulation of Queensland and South Australian electricity distribution business and gas businesses. The Branch also reviews operating expenditure proposed by network businesses.

Postal Address:
Sebastian Roberts
General Manager
Networks (Opex and Reset Coordination)
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001

Phone
Telephone: (03) 9290 1895

Network Finance and Reporting Branch contact

Regulation of NSW and ACT electricity distribution businesses. The Branch also reports on the performance of network businesses and reviews the rate of return proposed by those businesses.

Postal address:
Warwick Anderson
General Manager
Networks (Finance and Reporting)
Australian Energy Regulator
GPO Box 3131
Canberra ACT 2601

Phone
Telephone: (02) 6243 1240

Wholesale Markets Branch contact

The Wholesale Markets Branch monitors the wholesale electricity and gas markets, and is responsible for enforcement and compliance in these markets.

Postal address:
Peter Adams
General Manager
Wholesale Markets Branch
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001

Phone
Telephone: (03) 9290 1465

Retail Markets Branch contact

The Retail Markets Branch is responsible for the AER's functions under the National Energy Retail Law in the ACT, Tasmania, South Australia, New South Wales and Queensland. The AER enforces compliance with retail legislation, authorises retailers to sell energy, approves retailers’ policies for dealing with customers in hardship, administers a national retailer of last resort scheme, reports on retailer performance, educates consumers and small businesses about their energy rights, and manages the energy price comparison website, Energy Made Easy.

Postal address:
Sarah Proudfoot
General Manager
Retail Markets Branch
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001

Phone
Telephone: (03) 9290 6965

Confidential material

If confidential material is mailed to the AER, do so using registered post. The AER accepts no responsibility for the loss of documents for which it has not signed.

Linking to this website

As a rule the AER is happy for you to link to content on this website. See the Disclaimer and copyright page for guidance.