AER Contact details
General enquiries
Please call 1300 585 165 (Australian callers) or + 612 6243 1305 (overseas callers), and staff will organise for an AER officer to contact you within 48 hours.
Email us at: AERInquiry@aer.gov.au
13 and 1300 numbers and costs
The cost of making telephone calls to numbers beginning with 13 and 1300 is often different from the cost of a local call. The cost of a local call depends on:
- the telephone company that provides your fixed telephone service
- the local/long distance call plan that you have joined
The cost of a 13 or 1300 call from a fixed telephone service is determined by your telephone company and the contract/plan you have. Calls made from a mobile may be charged at a timed rate. Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.
Caller assistance services
Indigenous Infoline
The ACCC offers advice to Indigenous consumers about how to resolve problems or make a complaint, 1300 303 143.
National relay service
If you have hearing or speech difficulties, contact the national relay services by calling:
- 133 677 for TTY users, or
- 1300 555 727 for Speak and Listen and state that you want to contact the AER on 1300 585 165
- Internet relay users connect to the National Relay Service and ask for 1300 585 165
Translating and interpreting service
For information in languages other than English call the Telephone Interpreter Service (TIS) 131 450 and ask them to call the AER, 1300 585 165. You can also pre-book a phone interpreter on the TIS website.
Subscription service
The AER has a self-managed subscription service. The service enables targeted and more effective communication with our stakeholders. For example, if a stakeholder is interested only in retail issues, updates from the AER can be restricted to this area. Email notification will be provided whenever the AER updates information in the selected categories. Notification timing can be specified and subscription details changed at any time.
Office addresses
Melbourne (Head Office)
Street address
Level 17, Casselden, 2 Lonsdale Street, Melbourne VIC 3000
Telephone: (03) 9290 1444
Postal address
GPO Box 520, Melbourne VIC 3001
Adelaide
Street address
Level 11, 1 King William Street, Adelaide SA 5000
Telephone: (08) 8213 3444
Postal address
GPO Box 922, Adelaide SA 5001
Brisbane
Street address
Level 24, 400 George Street, Brisbane QLD 4000
Telephone: (07) 3835 4666
Fax: (07) 3835 4653
Postal address
PO Box 12241, George Street Post Shop, Brisbane QLD 4003
Canberra
Street address
23 Marcus Clarke Street, Canberra ACT 2601
Telephone: (02) 6243 1111
Fax: (02) 6243 1199
Postal address
GPO Box 3131, Canberra ACT 2601
Sydney
Street address
Level 20, 175 Pitt Street, Sydney NSW 2000
Telephone: (02) 9230 9133
Fax: (02) 9223 1092
Postal address
GPO Box 3648, Sydney NSW 2001
Executive contacts
Paula Conboy
Chair
Australian Energy Regulator
GPO Box 520, Melbourne VIC 3001
Michelle Groves
Chief Executive Officer
Australian Energy Regulator
GPO Box 520, Melbourne VIC 3001
Branch contacts
Consumers and Markets
This branch provides challenge on consumer issues, expertise on consumer engagement and insight, retail market consumer protection, and regulation of emerging business models.
Postal address
Sarah Proudfoot
General Manager
Australian Energy Regulator, GPO Box 520, Melbourne VIC 3001
Telephone:(03) 9290 6965
Compliance and Enforcement
This branch develops and implements a strategic, risk-based approach to compliance, so that all regulated businesses meet their obligations.
Postal address
Jacqui Thorpe
General Manager
Australian Energy Regulator, GPO Box 520, Melbourne VIC 3001
Telephone: (03) 9290 1994
Distribution
This branch leads our strategy in relation to electricity distribution businesses, including delivery of resets.
Postal address
Chris Pattas
General Manager
Australian Energy Regulator, GPO Box 520, Melbourne VIC 3001
Telephone: (03) 9290 1470
Market Performance
This branch monitors and reports on retail and wholesale businesses’ performance and leads an organisation-wide approach to data systems.
Postal address
Peter Adams
General Manager
Australian Energy Regulator, GPO Box 520, Melbourne VIC 3001
Telephone: (03) 9290 1465
Policy and Performance
This branch develops our insight and perspectives on key energy and regulatory issues, provides analytical services to the whole organisation and supports how we develop as an organisation.
Postal address
Mark Feather
General Manager
Australian Energy Regulator, GPO Box 520, Melbourne VIC 3001
Telephone: (03) 9290 6958
Networks Finance and Reporting
This branch supports the Distribution and Transmission teams with specialist finance and modelling expertise, and leads on network performance reporting.
Postal address
Warwick Anderson
General Manager
Australian Energy Regulator, GPO Box 3131, Canberra ACT 2601
Telephone: (02) 6243 1240
Strategic Communications and Corporate Services
This branch manages our story, communications and relationships, and ensures that services are in place to support its work.
Postal address
Tim Mahony
General Manager
Australian Energy Regulator, GPO Box 3648, Sydney NSW 2001
Telephone: (03) 9230 9167
Transmission and Gas
This branch leads our strategy in relation to transmission and gas businesses, including delivery of resets.
Postal address
Sebastian Roberts
General Manager
Australian Energy Regulator, GPO Box 520, Melbourne VIC 3001
Telephone: (03) 9290 1895
Confidential material
If confidential material is mailed to the AER, do so using registered post. The AER accepts no responsibility for the loss of documents it has not receipted delivery of.
Media enquiries
Media inquiries should be directed to the AER’s media team.
Telephone: 03 9658 6506 or 1300 138 917
After hours Telephone: 0466 409 921
Email us at: media@aer.gov.au
Linking to this website
As a rule the AER is happy for you to link to content on this website. See the Disclaimer and copyright page for guidance.