Contact us

AER Contact details

General enquiries

Please call 1300 585 165 (Australian callers) or + 612 6243 1305 (overseas callers), and staff will organise for an AER officer to contact you within 48 hours.

Email us at: AERInquiry@aer.gov.au

13 and 1300 numbers and costs

The cost of making telephone calls to numbers beginning with 13 and 1300 is often different from the cost of a local call. The cost of a local call depends on:

• the telephone company that provides your fixed telephone service
• the local/long distance call plan that you have joined

The cost of a 13 or 1300 call from a fixed telephone service is determined by your telephone company and the contract/plan you have. Calls made from a mobile may be charged at a timed rate. Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.

Caller assistance services

Indigenous Infoline

The ACCC offers advice to Indigenous consumers about how to resolve problems or make a complaint, 1300 303 143.

National relay service

If you have hearing or speech difficulties, contact the national relay services by calling:

• 133 677 for TTY users, or
• 1300 555 727 for Speak and Listen and state that you want to contact the AER on 1300 585 165
• Internet relay users connect to the National Relay Service and ask for 1300 585 165

Translating and interpreting service

For information in languages other than English call the Telephone Interpreter Service (TIS) 131 450 and ask them to call the AER, 1300 585 165. You can also pre-book a phone interpreter on the TIS website.

Office addresses

Melbourne (Head Office)

Street address
Level 17, Casselden, 2 Lonsdale Street, Melbourne VIC 3000

Telephone: (03) 9290 1444

Postal address
GPO Box 520, Melbourne VIC 3001

Adelaide

Street address
Level 11, 1 King William Street, Adelaide SA 5000

Telephone: (08) 8213 3444

Postal address
GPO Box 922, Adelaide SA 5001

Brisbane

Street address
Level 25, 32 Turbot Street, Brisbane QLD 4000

Telephone: (07) 3835 4666
Fax: (07) 3835 4653

Postal address
PO Box 12241, George Street Post Shop, Brisbane QLD 4003

Canberra

Street address
23 Marcus Clarke Street, Canberra ACT 2601

Telephone: (02) 6243 1111
Fax: (02) 6243 1199

Postal address
GPO Box 3131, Canberra ACT 2601

Sydney

Street address
Level 20, 175 Pitt Street, Sydney NSW 2000

Telephone: (02) 9230 9133
Fax: (02) 9223 1092

Postal address
GPO Box 3648, Sydney NSW 2001

Executive contacts

Clare Savage
Chair
Australian Energy Regulator
GPO Box 520, Melbourne VIC 3001

Michelle Groves
Chief Executive Officer
Australian Energy Regulator
GPO Box 520, Melbourne VIC 3001

Branch contacts

Consumers and Markets

This branch provides challenge on consumer issues, expertise on consumer engagement and insight, retail market consumer protection, and regulation of emerging business models.

Postal address
Sarah Proudfoot
General Manager
Australian Energy Regulator, GPO Box 520, Melbourne VIC 3001

Telephone:(03) 9290 6965

Compliance and Enforcement

This branch develops and implements a strategic, risk-based approach to compliance, so that all regulated businesses meet their obligations.

Postal address
Jacqui Thorpe
General Manager
Australian Energy Regulator, GPO Box 520, Melbourne VIC 3001

Telephone: (03) 9290 1994

Distribution

This branch leads our strategy in relation to electricity distribution businesses, including delivery of resets.

Postal address
General Manager
Australian Energy Regulator, GPO Box 520, Melbourne VIC 3001

Telephone: (03) 9290 1470

Market Performance

This branch monitors and reports on retail and wholesale businesses’ performance and leads an organisation-wide approach to data systems.

Postal address
Peter Adams
General Manager
Australian Energy Regulator, GPO Box 520, Melbourne VIC 3001

Telephone: (03) 9290 1465

Policy and Performance

This branch develops our insight and perspectives on key energy and regulatory issues, provides analytical services to the whole organisation and supports how we develop as an organisation.

Postal address
Mark Feather
General Manager
Australian Energy Regulator, GPO Box 520, Melbourne VIC 3001

Telephone: (03) 9290 6958

Networks Finance and Reporting

This branch supports the Distribution and Transmission teams with specialist finance and modelling expertise, and leads on network performance reporting.

Postal address
Warwick Anderson
General Manager
Australian Energy Regulator, GPO Box 3131, Canberra ACT 2601

Telephone: (02) 6243 1240

Strategic Communications and Corporate Services

This branch manages our story, communications and relationships, and ensures that services are in place to support its work.

Postal address
General Manager
Australian Energy Regulator, GPO Box 3648, Sydney NSW 2001

Telephone: (03) 9230 9167

Transmission and Gas

This branch leads our strategy in relation to transmission and gas businesses, including delivery of resets.

Postal address
Sebastian Roberts
General Manager
Australian Energy Regulator, GPO Box 520, Melbourne VIC 3001

Telephone: (03) 9290 1895

Confidential material

If confidential material is mailed to the AER, do so using registered post. The AER accepts no responsibility for the loss of documents it has not receipted delivery of.

Linking to this website

As a rule the AER is happy for you to link to content on this website. See the Disclaimer and copyright page for guidance.