AER Contact details
General enquiries
Please call 1300 585 165 (Australian callers) or + 612 6243 1305 (overseas callers), and staff will organise for an AER officer to contact you within 48 hours.
Email us at: AERInquiry@aer.gov.au
13 and 1300 numbers and costs
The cost of making telephone calls to numbers beginning with 13 and 1300 is often different from the cost of a local call.
The cost of a local call depends on:
- the telephone company that provides your fixed telephone service
- the local/long distance call plan that you have joined
The cost of a 13 or 1300 call from a fixed telephone service is determined by your telephone company and the contract/plan you have.
Calls made from a mobile may be charged at a timed rate. Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.
Indigenous Infoline 1300 303 143
For information in languages other than English call 131 450 and ask for 1300 585 165
National relay service
If you have hearing or speech difficulties, contact the national relay services by calling:
- 133 677 for TTY users, or
- 1300 555 727 for Speak and Listen and state that you want to contact the AER on 1300 585 165
- Internet relay users connect to the National Relay Service and ask for 1300 585 165
Subscription service
The AER has a self-managed subscription service. The service enables targeted and more effective communication with our stakeholders. For example, if a stakeholder is interested only in retail issues, updates from the AER can be restricted to this area. Email notification will be provided whenever the AER updates information in the selected categories. Notification timing can be specified and subscription details changed at any time.
Office addresses
Melbourne office (AER head office)
Street address:
Level 17, Casselden
2 Lonsdale Street
Melbourne VIC 3000
Telephone: (03) 9290 1444
Postal address:
GPO Box 520
Melbourne VIC 3001
Adelaide office
Street address:
Level 2
19 Grenfell Street
Adelaide SA 5000
Telephone: (08) 8213 3444
Postal address:
GPO Box 922
Adelaide SA 5001
Brisbane office
Street address:
Level 24
400 George Street
Brisbane QLD 4000
Telephone: (07) 3835 4666
Fax: (07) 3835 4653
Postal address:
PO Box 12241
George Street Post Shop
Brisbane QLD 4003
Canberra office
Street address:
23 Marcus Clarke Street
Canberra ACT 2601
Telephone: (02) 6243 1111
Fax: (02) 6243 1199
Postal address:
GPO Box 3131
Canberra ACT 2601
Sydney office
Street address:
Level 20
175 Pitt Street
Sydney NSW 2000
Telephone: (02) 9230 9133
Fax: (02) 9223 1092
Postal address:
GPO Box 3648
Sydney NSW 2001
Executive contacts
Paula Conboy
Chair
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001
Michelle Groves
CEO
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001
Branch contacts
Regulation of electricity and gas networks
The AER has three Branches that share responsibility for regulating electricity and gas networks. Inquiries can be directed as follows:
Network Investment and Pricing Branch contact
Regulation of electricity transmission businesses and Victorian electricity distribution businesses. As part of this work, The Branch reviews capital expenditure proposed by network businesses. The Branch also deals with other aspects of the economic regulation of networks including: network access, exemptions, network pricing, assessment of cost pass-throughs and contingent projects and compliance with incentive schemes and guidelines.
Postal address:
Chris Pattas
General Manager
Networks (Investment and Pricing)
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001
Phone
Telephone: (03) 9290 1470
Network Opex and Reset Coordination Branch contact
Regulation of Queensland and South Australian electricity distribution business and gas businesses. The Branch also reviews operating expenditure proposed by network businesses.
Postal Address:
Sebastian Roberts
General Manager
Networks (Opex and Reset Coordination)
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001
Phone
Telephone: (03) 9290 1895
Network Finance and Reporting Branch contact
Regulation of NSW and ACT electricity distribution businesses. The Branch also reports on the performance of network businesses and reviews the rate of return proposed by those businesses.
Postal address:
Warwick Anderson
General Manager
Networks (Finance and Reporting)
Australian Energy Regulator
GPO Box 3131
Canberra ACT 2601
Phone
Telephone: (02) 6243 1240
Wholesale Markets Branch contact
The Wholesale Markets Branch monitors the wholesale electricity and gas markets, and is responsible for enforcement and compliance in these markets.
Postal address:
Peter Adams
General Manager
Wholesale Markets Branch
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001
Phone
Telephone: (03) 9290 1465
Retail Markets Branch contact
The Retail Markets Branch is responsible for the AER's functions under the National Energy Retail Law in the ACT, Tasmania, South Australia, New South Wales and Queensland. The AER enforces compliance with retail legislation, authorises retailers to sell energy, approves retailers’ policies for dealing with customers in hardship, administers a national retailer of last resort scheme, reports on retailer performance, educates consumers and small businesses about their energy rights, and manages the energy price comparison website, Energy Made Easy.
Postal address:
Sarah Proudfoot
General Manager
Retail Markets Branch
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001
Phone
Telephone: (03) 9290 6965
Confidential material
If confidential material is mailed to the AER, do so using registered post. The AER accepts no responsibility for the loss of documents for which it has not signed.
Media enquiries
Media inquiries should be directed to the AER’s media team.
Telephone: 03 9658 6506 or 1300 138 917
After hours Telephone: 0466 409 921
Email us at: media@aer.gov.au
Linking to this website
As a rule the AER is happy for you to link to content on this website. See the Disclaimer and copyright page for guidance.