AER Customer Consultative Group meeting

On 25 November, the Australian Energy Regulator’s Customer Consultative Group (CCG) held its third meeting for 2014. The meeting was the first for AER Chair Ms Paula Conboy.

Ms Conboy discussed the AER’s work program, including the NSW and Queensland network determination processes and the AER’s work in the retail energy sector.

The meeting also featured presentations and discussion on a range of topics relevant to energy customers, including authorisations and exemptions framework for energy retailers, alternative energy sellers issues paper and the AER’s Annual performance, affordability and compliance reports.


The CCG is established under the National Energy Retail Rules and provides advice to the AER in relation to its functions under the energy laws affecting energy consumers across participating jurisdictions.  The CCG meets up to three times a year and has twelve members—Australian Federation of Disability Organisations, Consumer Action Law Centre, Consumer Utilities Advocacy Centre, Council of Small Business Australia, COTA Australia, Ethnic Communities Council of NSW, National Retail Association, Public Interest Advocacy Centre, Queensland Council of Social Service, St Vincent de Paul Society, Tasmanian Council of Social Service and Uniting Communities.

Issued date: 
28 November 2014
AER reference: 
AC 196/14