Click Energy Pty Ltd - application to surrender gas and electricity retailer authorisations - request for submissions

On 24 February 2021, the Australian Energy Regulator (AER) accepted an application from Click Energy Pty Ltd (Click Energy) to surrender its electricity and gas retailer authorisations. Click Energy was acquired by AGL Energy Limited on 30 September 2020 and it is intended that customers will be transferred to AGL.

The AER may decide to approve the surrender if the AER is satisfied that arrangements relating to the surrender will appropriately manage the transfer of any retail customers. Under section 105 of the National Energy Retail Regulations, the AER may also place conditions on the transfer of customers (in consultation with AEMO).

Invitation for submissions

We are now seeking submissions from interested stakeholders on Click Energy’s surrender application by Wednesday, 24 March 2021. Submissions should be emailed to with the email subject: Click Energy - application to surrender retailer authorisations, and for the attention of: Arek Gulbenkoglu, Acting General Manager, Consumers and Markets Branch.

Alternatively, written submissions can also be sent to:

Mr Arek Gulbenkoglu
Acting General Manager Consumers and Markets Branch
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001

We will take into account submissions in deciding whether or not to grant Click Energy’s application.

The AER prefers that all submissions be sent in an electronic format in Microsoft Word or other text readable document form and publicly available, to facilitate an informed, transparent and robust consultation process. Accordingly, submissions will be treated as public documents and posted on the AER's website, unless prior arrangements are made with the AER to treat the submission, or portions of it, as confidential. Those wishing to submit confidential information are requested to:

  • clearly identify the information that is the subject of the confidentiality claim; and
  • provide a non-confidential version of the submission.
Issued date: 
24 February 2021
AER reference: 
AC 20/21
General enquiries - Authorisations