Workshop on the AER's approach to stakeholder engagement - 23 February 2017

The AER invites interested stakeholders to register for a half-day workshop to further develop the AER’s approach to engagement across all areas of our work in wholesale and retail markets and network regulation.

The workshop will be a key input into the review of our Stakeholder Engagement Framework that guides our public engagement with consumers, energy businesses and other stakeholders affected by our activities. Its purpose is to ensure that stakeholder needs and interests are consistently, transparently and meaningfully considered in our activities, including those processes through which we reach decisions.

The workshop will be held via video conference in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney  at 10:00am (AEDT) on Thursday 23 February 2017. You can register your attendance by emailing Please specify your name, title, agency, contact details and which office location you will be attending when registering. Registrations will be accepted until 17 February 2017.

The workshop agenda will be circulated to registered participants closer to the event. We will be exploring some of the opportunities identified in the 2016 AER Stakeholder Survey and in our preliminary consultation with workshop participants. We also invite participants to contribute case studies which they consider illustrate better practice examples of consultation and engagement processes (from within and outside the energy sector) to discuss at the workshop.

Workshop details

Date: Thursday 23 February 2017

Venue: AER/ACCC offices - Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth and Sydney

  • Level 2, 19 Grenfell Street, Adelaide
  • Level 24, 400 George Street, Brisbane
  • 23 Marcus Clarke Street, Canberra
  • Level 8, National Mutual Centre, 9-11 Cavenagh St, Darwin
  • Level 2, 70 Collins Street, Hobart
  • Level 35, The Tower, 360 Elizabeth Street, Melbourne
  • 3rd Floor, East Point Plaza, 233 Adelaide Terrace, Perth
  • Level 20, 175 Pitt Street, Sydney

Time: 10:00am - 1:00pm (AEDT)

Give us your feedback and send us your suggestions for better practice consultation and engagement case studies

Our approach to the Review has been informed by preliminary feedback from stakeholders. We are open to hearing your views at any time throughout the review and are flexible in how we obtain your input.

Please contact us at if you would like to set up a time to discuss your views about the Framework or have example case studies you would like to share.

Alternatively, if you prefer to provide written feedback or case study information, this can be sent electronically to or mailed in hard copy to:

Stakeholder Engagement Framework Review
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001

When providing suggestions for case studies, please specify the name of the organisation that conducted the engagement and any details about how the engagement was undertaken and the outcomes achieved. If possible, please also provide the name and contact details of someone who was involved in the engagement approach.

Issued date: 
21 December 2016
AER reference: 
AC 132/16
General inquiries - Stakeholder Engagement Framework review (02) 6243 1329