AER - Consumer forum presentation for service provider consumer engagement guideline - March 2013

The AER hosted a number of consumer forums for interested consumer groups. These face to face consumer forums focussed on current service provider consumer engagement activities. We also sought input on the objective/nature of the guideline and issues to be addressed in the guideline.

In developing its presentation, the AER spoke briefly with a number of businesses in January 2013. The purpose was to survey, at a high level, what consumer engagement businesses conduct currently.

The AER’s intention was to gain a broad understanding of the businesses’ activities and approaches to consumer engagement.