Overview

Issues paper

On 10 December 2012, the AER released the Better regulation issues paper with more information on the guidelines and our plans for the consultation processes for each work stream.

AER Better regulation issues paper - December 2012 View details

AER Better regulation issues paper - December 2012_11.docx
DOCX (459.67KB)
AER Better regulation issues paper - December 2012_11.pdf
PDF (265.08KB)
Authors
AER
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Document

Stakeholder forum

The AER held a videoconference forum on 18 December 2012 to discuss our work program and the consultation process that we are planning.

AER Agenda - Better regulation stakeholder forum - 18 December 2012 View details

AER Public forum agenda - new regulation reform program in 2013 - 18 December 2012_4.docx
DOCX (276.29KB)
AER Public forum agenda - new regulation reform program in 2013 - 18 December 2012_4.pdf
PDF (97.16KB)
Authors
AER
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Document

Better Regulation AER public forum - Andrew Reeves presentation - 18 December 2012 View details

Better Regulation AER public forum - Andrew Reeves presentation - 18 December 2012_3.doc
DOC (60.39KB)
Better Regulation AER public forum - Andrew Reeves presentation - 18 December 2012_3.pdf
PDF (96.73KB)
Authors
AER
Content type
Document

Better regulation AER public forum presentation notes - 18 December 2012 View details

Better regulation AER public forum presentation notes - 18 December 2012_3.doc
DOC (361KB)
Better regulation AER public forum presentation notes - 18 December 2012_3.pdf
PDF (197.35KB)
Authors
AER
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Document

Stakeholder forum - Consumer forums

The AER hosted a number of consumer forums for interested consumer groups. These face to face consumer forums focussed on current service provider consumer engagement activities. We also sought input on the objective/nature of the guideline and issues to be addressed in the guideline.

In developing its presentation, the AER spoke briefly with a number of businesses in January 2013. The purpose was to survey, at a high level, what consumer engagement businesses conduct currently.

The AER’s intention was to gain a broad understanding of the businesses’ activities and approaches to consumer engagement.

AER - Meeting summary - Service provider consumer engagement guideline - March 2013 View details

AER - Service provider consumer engagement guideline - Summary of meeting - March 2013.pdf
PDF (225.71KB)
AER - Serivce provider consumer engagement guideline - Summary of meetings - March 2013.doc
DOC (350KB)
Authors
AER
Content type
Document

AER - Consumer forum presentation for service provider consumer engagement guideline - March 2013

Authors
AER
Content type
Document

Stakeholder forum - Service providers

On 30 April 2013, the AER met with a group of network service providers to summarise progress to date in developing the guideline, outline the objective/nature of the guideline and seek comments on the nature and scope of the main components of the guideline.

Any interested parties are invited to raise comments or questions by contacting consumerengagementataer [dot] gov [dot] au (consumerengagement[at]aer[dot]gov[dot]au). The AER expects to release a draft guideline and explanatory statement for public consultation shortly.

AER - Meeting summary service providers - 30 April 2013 (Updated version) View details

AER - Meeting summary service providers - 30 April 2013.doc_0.pdf
PDF (219.6KB)
AER - Meeting summary with service providers - 30 April 2013.DOC
DOC (334.5KB)
Authors
AER
Content type
Document

AER - Consumer engagement stakeholder meeting presentation - 30 April 2013

Authors
AER
Content type
Document

AER - Service provider consumer engagement guideline - Draft best practice principles - 30 April 2013 View details

AER - Service provider consumer engagement draft best practice principles.DOC
DOC (37KB)
AER - Service provider consumer engagement draft best practice principles.pdf
PDF (55.31KB)
Authors
AER
Content type
Document

AER - Service provider consumer engagement guideline overview - 30 April 2013

Authors
AER
Content type
Document

Submissions - Stakeholder comments

We have received several written comments from service providers and the Energy Networks Association regarding the development of the draft guidelines. We have also received a draft case study from SA Power Networks.

Energy Networks Association - Informal feedback on customer engagement guideline - 4 June 2013

Content type
Document

Envestra - Proposed service provider consumer engagement guideline - 5 June 2013

Authors
Envestra
Content type
Document

SA Power Networks - Case study - 5 June 2013

Authors
SA Power Networks
Content type
Document