AER - Service provider consumer engagement guideline - Draft best practice principles - 30 April 2013

On 30 April 2013, the AER met with a group of network service providers to summarise progress to date in developing the guideline, outline the objective/nature of the guideline and seek comments on the nature and scope of the main components of the guideline.

Any interested parties are invited to raise comments or questions by contacting consumerengagementaer [dot] gov [dot] au (consumerengagement[at]aer[dot]gov[dot]au). The AER expects to release a draft guideline and explanatory statement for public consultation shortly.